Terms and conditions

IMPORTANT: Your safety and the safety of others is an essential aspect for the organizing company and for us. For this reason, they have the following guidelines and restrictions.

Booking:

• We generally do not recommend our tours for children as they are designed for adults. We therefore have a minimum age requirement of 6 years old on our tours. Children under 18 years old can join the trip only under parents protection. Parents are fully responsible for their children.
• The aurora borealis is a natural occurrence so we can not make any form of guarantee that you will see the lights during our northern light dog sled tour.
• It is a condition of participation in any of our tours that you agree to accept the authority and decisions of our employees and Guides whilst on holiday with us: they are there to ensure the safety and well-being of the whole group.

Cancellation policy: Cancellations made more than 30 days before arrival will be charged 30% of the total amount. Cancellations between 29 and 15 days before arrival will be charged 75% of the total price. Cancellation less than 14 days before arrival will be charged at 100 % of the total price.

Health:

• You as the Client are taking full responsibility for your health during the trip. you have to be in good health, which means that he is ready to spend some time in special weather conditions (particularly frost, snow, wind).
• ou as the Client have to inform us about any pre-existing medical condition to better help the Client in case of emergency. If we decide before the trip that Client is not ready for the trip, we can cancel this booking with a 100% refund.
• Under no circumstances will we tolerate ill treatment of our dogs. If we feel any guest is ill treating our dogs we reserve the right to immediately end the tour. No further dog activities will be permitted for that guest during the rest of their stay. No refund will be given in these circumstances.

Liability: We are not responsible in case of force majeure (particular weather conditions like temperature, snow, wind, storm, delays during travelling, blocked roads,).

• We hold no responsibility for any accidents or damages (injures, deaths etc) if that damage was caused by no fault of the organizer.
• Client is liable for costs incurred due to damage by us. However, we cannot accept liability for failure when the improper performance is due to the actions of our guests, someone else not connected with the provision of our services, or unusual/unforeseeable circumstances beyond our control.

Complaints: We continually strive to give guests the best possible experience during your time with us but in the unlikely event you have a complaint about any part of your tour, please report it to one of our guides at the soonest practicable opportunity so we have an opportunity to rectify the problem. Failure to make us aware of any problems may reduce the amount of compensation to which you would otherwise be entitled.